Our technician, Pouria, was very thorough and polite. Pouria took pictures before and after our service and asked if we had any questions before he left. We would definitely recommend Bob Jenson and their technician to others.
03/22/24: Had a new heater/motor/duct work installed by Brandon, Antonio and Abraham today. They were awesome! Heater works so much better! Brandon talked us through how to use the smart thermostat (very easy to use). We've been with Bob Jenson for years and are always happy. These guys gave us the same service we've come to expect. Thank you!(A while ago)...Roy Villa was out again this year and service was great! I always have a great experience with Bob Jenson Air Conditioning.Roy Villa is awesome!! He was professional, highly competent and left his work area super clean.
Updated: another great experience with Bob Jensen’s team (this time Pouria) for our heating / furnace maintenance. Super friendly, professional, cleaned up after himself and got everything checked very efficient. Highly recommend the team for install, repair and servicing. Thanks!———Updated: just had a service visit from the Bob Jensen team (Marcos F) as our system wasn’t cooling all of a sudden. As always the team is incredibly professional and gives great service. Thanks to Marcella for fitting in our emergency visit and for Marcos for diagnosing and testing everything. Turns out it was low refrigerant and is all sorted. Hoghly recommend the company and their technicians.———Excellent first experience with the Bob Jenson team. Tom, our technician, was on time, followed rigorous health protocols, explained everything he was doing. He cleaned up following all the work. Definitely will be using as our go to company.
Excellent job performance overall. Tony, Luis and Mike are very professional and exceeded my expectations. I will recommend this company to my friends.
We just had our twice yearly inspection and maintenance on a HVAC system that was installed a couple of years ago. The system is working perfectly and Cyrus who performed the service was exceptional. Very professional, on time and very knowledgeable. This has been the 2nd time Cyrus was out here and we couldn't be more satisfied. Oh...the new trucks and uniforms look great.Thanks Steve Crummett
I would highly recommend this company. We have a mini split h-vac that is serviced by this company. On the most recent visit the technician Pouria did an excellent job, he was very thorough, knowledgeable and took the time to answer all my questions.
We have been with Jensen for over 5 years. They installed a split system in our house in east county. We pay for a maintenance plan, so a technician comes twice a year to clean the filters and check the whole system.Yesterday, Pouvia was our technician. He provided excellent service! He was on time, friendly, efficient, and conscientious! He took the time to explain what he was doing and showed me a picture of our filters before and after cleaning! What a big difference! Pouvia also was careful to cover his shoes with covers each time he came in our house, to protect our carpets from dirt. I'm glad we continue to do business with Bob Jensen Heating and Air Conditioning!
I need to give a big shout out to all the individuals that helped with the replacement of my old heater/air conditioner. First CyrusThomas came to service my unit, noticing it was not working well. On the same day Mike Da Luz was able to come out and give me an estimate. This week Luis Garcia with his crew: Jorge Curiel and David Brito came out and in two days removed the old unit and put in a new, more efficent unit along with new air ducts. It was a lot of hard work but they were very professional and curteous.It helps when there is a good, cohesive group of individutals working together. Louis thank you for taking the time to show me how to navigate the thermostat and new app for my phone.
Great service at work and at home! Marcos came by this morning and checked everything out—courteous, funny and respectful of my (sometimes) clean house!*****Had a maintenance check of our home cooling system today by Pouria; thorough, polite and honest!! Another 5⭐️’s!!!
Darian, Brian and Abraham showed up on schedule, they were professional, polite, stayed to complete the job, explained how to use the new thermostat, cleaned up after themselves. I would definitely recommend them. Bob Jenson has an 18 month interest free plan which helps with the cost.
The Bob Jensen team sent to my house to install a new heater on 2 days notice did an exceptional job. They were efficient, friendly, professional, polite and did excellent work. Kudos to Javier Zambada, David Brito, and Brandon Millburn. Particular thanks to Brandon who stayed 2 hours extra to correctly install new vents!!
We would like to commend the team, from Bob Jenson Heating and Air Conditioning, comprising of Antonio Guadurrama (Team Leader), and his associates Jorge Curiel and Luiz Garcia. Their professionalism, knowledge, and commitment to excellence were truly exceptional. They were at our residence replacing and installing a new heating and air conditioning system. Throughout the procedure taking a day and a half (March 4&5), we were also impressed by their courteous and thoughtful manner. Our thanks and appreciation to Antonio as well as to Jorge and Luiz. They are a credit to the Bob Jenson organization.
We have been customers of Bob Jenson for 25 years. Always great service. Today I had the maintenance done. I was especially pleased with how I was treated. From booking the appointment with Ellice in the office all the way to Cyrus doing the actual maintenance... just great people to work with.
They did our air conditioning a few years ago and have provided excellent service since then. When our furnace died of old age they worked with us from estimates through completed project. Each step was as easy as possible. The price was fair. The workers were great. Even when we had a setback—no one’s fault—they immediately helped overcome it and we got the project completed. The installers were very efficient and helpful throughout. I must say we used them without other estimates based on their estimates on our air conditioning before and from service to estimates to installation it was a great process. Would use them again anytime.
We have regular maintenance of our heat and air conditioning systems by Bob Jensen and are happy to have their help. Gino was here today and did a thorough inspection, complete with photos, of our system. We have an older, drafty home so we depend heavily on Gino and the other techs to keep it cool in summer and warm in winter. We recommend Bob Jensen.
Have been with this company for 17 years and have been very pleased with their service.Just had Antonio, George & Abraham do an install recently. This crew was very neat during the entire installation. They were very patient in answering all questions as well. Still impressed with the quality of personnel. 02/16/2024
Thank you to the people at Bob Jensens for professional and efficient installation of our new heat pump and new metal duct work on the roof and a new air distribution box with dampers. First, Mike visited with us to assess our needs and make recommendations before sending us the proposal. Based on Mike's explanations we chose Bob Jensens for the installation.Sixteen days later, Tony Guadarrama and Briant arrived and worked cheerfully for two long hot days. They clearly explained the answers to all our questions and kept us informed on their progress. There was minimal disruption in our home and they kept the area clean. Pouria patiently spent time with us to answer questions and to adjust the dampers on the distribution box to improve the airflow to the different rooms.Our experience with Bob Jensens has been a pleasant solution for our heating and cooling needs.January 2024 addition to my review: Cyrus came for a six month maintenance check. Climbed up to the roof and took pictures and checked the unit and the ducts. He changed the filter and answered questions. This was friendly and helpful service on our maintenance agreement. Thank you.
Five stars for Conor and Pouria who completed my maintenance inspection today. They arrived on time, were professional, courteous and knowledgeable. I would highly recommend.
Javier and Brian did an excellent job installing our new system. They were polite, professional and explained everything in detail. They worked hard and cleaned everything up when the job was finished. Very nice guys!
Excellent customer service from Cyrus and Christian! Very detailed, courteous, personable and knowledgeable as they checked my heater for the annual maintenance program.
My parents have used Bob Jenson Air Conditioning and Heating for years. Today Conner came out to the house for the annual checkup. He gave us a call before coming, showed up on time, and was quick and efficient. He was very friendly and courteous. Thank you!
I've used Bob Jenson twice now on two different properties to install/maintain an HVAC system. They are wonderful! Honest and professional, and reasonably priced. Most recently, Tony, David, and Tom came out to our house to install new ducting and recalibrate our heat because it was unbalanced. They did a very thorough job and made sure I was happy with the results before they left. Would highly recommend this company for all your HVAC needs!
Can't say enough good things about this company. We have been customers for over ten years and recently worked with Marcella, Dave, Conor, Antonio, Brian & Louis to replace our entire system. They are always professional and courteous and a pleasure to do business with.
I purchased a heater unit through them the next day they installed it everything was quick and easy the technicians was excellent in explaining everything the gentleman who installed it the two of them I believe one was Javier and the other one was Abraham they did excellent work cleaned up everything nice and neat showed me how to work the heater completely please very nice gentleman to work with they're very knowledgeable on everything they did and they walked me through the steps on what they were going to do what can I say I'm a happy camper now thanks guys I really appreciate the work he did for me
Had a service call and inspection from Cyrus and it was by far the most complete and thorough service I've ever had. He even dusted and vacuumed the inside of the furnace which no tech ever did before. Excellent 5 star service!
Cyrus was terrific! He arrived timely, greated me with a smile and took the time to explain everything he was going to do and about how long the appointnent would last. GREAT experience
Bob Jensen did a fabulous job replacing our heater. Javier Z., Douria Z., & Abraham were quick, clean, personable & explained everything so we didn't feel like idiots. We will call & ask for them if we need anything else. Great service!
Amazing, They just came in - even through they dont fix electric heaters, they gave it a try - and fixed it!Good aditutde, Honest, had good communication skills, and he was put togther.Tom was the guys name, he was very professional.
Happy with new attic furnace and ductwork installation by Javier Zambada and Luis Garcia. Finished on schedule with new digital thermostat and vastly improved heat/AC air flow throughout the house. Thanks also to Tom Lairson and everyone at Bob Jensen HVAC. Merry Christmas 🌲
Bob Jensen's company has been taking care of my heating and cooling needs since 2000. They have always gone above and beyond to take care of me. I would highly recommend them to anyone. Above all, they are honest and have never done anything that didn't need to be done. They have me as a customer for life!
UPDATE: Two guys, Javier Zambada and Luis Garcia, did the duct work on our large home, as well as a second project that required retrofitting a very old furnace closet to update the equipment in a small condo. Both Javier and Luis were great communicators. They gave us straightforward answers and clear explanations. We noticed they were always nice to each other, lighthearted and even-tempered, even though they were involved in physically challenging projects for the whole week. More importantly, they were both very focused on details throughout the project and stopped a few potential mishaps from becoming bigger problems because of their constant attention and quick reactions. PREVIOUS REVIEW: Because we have had our HVAC system serviced 2x a year by Bob Jenson since 2015, we have never had to call in an emergency. Things keep working! But now it’s time to replace old duct work. Of course, Bob Jenson is doing it!
Called to schedule maintenance for our heating unit. Marcella was very friendly and got us scheduled right away. Our maintenance tech, Marcos, was very professional, listened to my concerns, and thoroughly inspected and cleaned our heating unit. I appreciated he took the time to listen and thoughtfully provided suggestions. Always a great experience with Bob Jenson. I have recommended to family and friends.
12/2023--Gabriel just performed our 2nd biannual AC-Heat system's (2 systems) service of 2023 set up by Marcella Gorghis. Again, on time and quick but thorough and very pleasant. Filters changed of course. Still highly recommended!5/2023--Cyrus Thomas did a great job on our biannual AC-Heat system’s maintenance —we have 2. He was on time, quick but thorough and pleasant. The cost for a Bob Jensen annual maintenance contract is fair and includes new filters. Highly Recommended!