Google Rating
4.9
Based on 733 reviews
Bob Jenson Air Conditioning and Heating
4.9
Sandra Lofaro
1715822685
This is our 2nd time using Bob Jenson Heating and A/C..We used them 30 years ago when we purchased our home and we just used them again updating our system. Out with the old and in with the new. The crew at Bob Jenson A/C is truly the best. They go above and beyond to please the customer and do the job perfectly. From the estimate given by Mike to the team that did the tear down and the install, Antonio, Abraham, Brian and Marcos, they worked together perfectly. Before they leave, they make sure you can operate your new system like a pro. I would recommend Bob Jenson A/C and Heating to anyone who appreciates and expects quality work. In my opinion they are the best!
John Lonnecker
1715707826
Pouria did a fantastic job. Very detailed and let us know what he was doing each step of the way.
Patty Rockwood
1715637367
I have used Bob Jenson for years and have never been disappointed. Christian and Conor came out last week to check my air conditioner and found everything to be in working order. Two very knowledgeable people, who arrived on time, and thoroughly checked and cleaned the air conditioning unit. No hard sales pitch, which I always appreciate- it’s an extremely reliable company, and I would recommend them to anyone.
Phyllis Hansen (SB)
1715632525
Bob Jenson Air Conditioning and Heating is an amazing company. A company is only as good as the employees on the front lines. Bob Jenson chose a gem in Cyrus. He came out last year for our check and I requested him this time. He is very personable and thorough. He gives me a report on items he finds and recommendations things I can do to make my energy more efficient. Bob Jenson installed our units in 2021 and they are top notch. Their staff watch and take care of our system. This is why I recommend them to anyone looking for a new system. I trust Bob Jenson. Another gem is Michelle who took care of my request and called me so quickly and was diligent about getting me fast service.
Michael Arrighi
1715467544
We had Bob Jensen H&A install our system back in 2020 and they continue to provide excellent service. We had to have the system temporarily disconnected for some work on the building. After being reconnected, the system had an unpleasant odor. Cyrus was out and carefully listened to our issues, explained possible causes and solutions. In addition, he pointed out that the people who did some work did not using registers for the ceiling but registers for the wall; which addressed another issue that we had not discussed.
Sharon McFarlin
1715462706
Pouria is a very polite and competent young man. He cleaned my outside AC unit by pulling weeds out of it and hosed it down.
Jeff Lewis
1715443770
I had a great experience getting a new dual zone HVAC system with Bob Jenson! Mike was incredibly thorough when scoping the project, talking me through all the potential considerations and making recommendations based on his extensive experience. The install went really smoothly--Antonio and Brian were punctual every day and super communicative throughout the process. When I had a few follow-up questions, they came out the same day to help out and ensure everything was working as expected. I'd highly recommend Bob Jenson and especially the team I worked with!
Km Harlow
1715284712
Pouria performed routine maintenance on my mini-split air conditioner. He explained his goal and what he was doing to insure that my equipment is in excellent working condition. I have been extremely satisfied - with his polite manner annd efficient service.
Steven Plaskin
1715261221
We recently had our furnace replaced with a Lennox Signature. Technician/installer Brandon and installer David were a pleasure to work with. They were professional and responsive to questions. The quality and overall appearance of the installation was impressive.A well done job!
Melissa Padilla
1715145870
Tom, Antonio, Abraham, and Pouria were helpful and professional. They made replacing our heater a stressless process in a timely manor. They worked with us and our busy schedules.
Mariella Parker
1715098196
We installed our air conditioning and heating system through Bob Jenson's company in January 2023. The service was very thorough where every detail was analyzed through Mike Daluz' who is very knowledgable for what was best for our three bedroom two bath house along with our usage, needs and budget. Once we decided on which product was best and all paperwork was signed, the installation went very quickly and efficiently. The two installers, Luis and Tony were careful in protecting our floors and everything was done with care. The installers explained very clearly how to operate the system. The follow up work with inspection was excellent as promised through the maintenance tech, Marcos Frias. We are very satisfied with the work, the product, and the professional and exceptional staff. Our air and heating unit works very efficiently, compliments our solar, and the results in savings are a win.
Hélène
1715041393
Cyrus is an excellent technician. Explains things really well. Knowledgable and thorough.
Nichele Dudley
1715038864
We recently had our HVAC unit replaced along with several other necessary repairs, and I must say, the team at Bob Jensen made the entire process seamless and remarkably straightforward. From the initial assessment by Gino, who detected the issues during a routine check, to Tom expertly guiding us through our replacement options, every step was handled with professionalism and clarity.What particularly stood out was the efficiency and professionalism displayed by Abraham and Antonio during the installation. They arrived promptly as scheduled, worked diligently, and conducted themselves with utmost professionalism throughout the process. Moreover, they patiently addressed any concerns I had and took the time to thoroughly answer my questions, ensuring I felt confident in the decisions made.Overall, I wholeheartedly recommend Bob Jensen for all your HVAC needs. Their team's commitment to excellence and customer satisfaction truly sets them apart in the industry.
Donald Brooks
1714772950
Last week, my two current Lennox A/C and Heating Systems turned 27 years old. Old enough that they no longer make the refrigerant they use. And you can’t just pump in the new type of refrigerant into an old system. So if your old pressurized system springs a leak, you need a whole new air conditioner. Good luck getting quick replacement system in the peak of summer when you need it that very day. In addition, both of my old systems needed repairs for only the fourth time in 27 years. That’s like only two repairs on each system in 27 years. Bob Jensen technicians had done that good a job in maintaining them and giving me the most for my money all those years.My 3,000 square foot house requires two full systems, one for upstairs and one for downstairs. So Bob Jensen Company offered me a great deal on two brand new Lennox systems and an incredible 3-day installation. What was incredible about a 3-day installation was that the original Bob Jensen installation of both indoor units being replaced were up a narrow, pull-down attic stairway. And then into a cramped, low-ceiling attic location. The two new outside units were no problem. But it took some careful planning, some mighty fine talent and superb expertise to get the two old units out of the attic and install the new units up there in such a short time. I believe it took 5 or 6 days to accomplish a similar feat 27 years ago. Of course back then, that was a first time installation. Although this was merely a replacement, there were no old units to remove from the attic 27 years ago. But still, I marvel that the feat is even possible, let alone so quickly. As expected of the Bob Jensen team, everything on the brand new systems worked fine. Plus the new, more efficient systems are less expensive to run and they put out the desired warm or cold air in record time. My family is most happy with the results in every respect. So I just have to thank the two expert installation technicians. Javier Zambada and Abraham Brito. Thank you so much.
Arlene Wright
1714687380
Cristian Molano was an outstanding and very detailed technician. I plan to ask the office to send him again.Curt & Arlene Wright
Denysha Malone
1714670273
Bob Jenson has been a great company to work with. I’ve had my unit for a year and the technician that came out for maintenance care it Marcos Frias was very helpful and informative on how to keep the unit in tip top shape !
Lani Minella
1714580050
Antonio and Javier did a fantastic job and my new furnace is as nice as they are. Difficult attic area to access. They also delivered and set up the ladder for the city inspector.
Earlene Hollmichel
1714516360
Bob Jensen installed air conditioning in my house. They did an excellent job. The Crew were terrific. I would definitely recommend for service or installation.Javier Zambada performed a maintenance check on my heating system today. He was courteous, friendly and made a point of informing me of any problems and made great recommendations. I would honestly recommend Bob Jensen H/C for any work. 4/16/2024**Another outstanding job by technicians Brian and Antonio installing a new forced air furnace. They did an outstanding job. They were friendly and professional. Each immediately introduced themselves and finished their installation on a professionally and efficiently.Definitely recommend Bob Jensen Air and Heating.Earlene Hollmichel
Pita Teon
1714428070
I decide to have Bob Jenson add a mini split to one additional room in my house because the moment I spoke to Michael, I felt he knew what he was talking about. He explained how the work will be done and it was exactly how he told me! He was answering all my questions while the installers were at my home working. Brandon was very flexible and in top of everting while he was working, He installed the unit where I told him even though it was a little complicated for him, since I have children all over the backyard and I wanted to make sure the unit will be safe and not in the way for the children to play, he knew how to work it out without complications. David is one of the installers it's a plus that he speaks spanish, since I was able to understand all the instructions in details. I appreciate the hard work Bandon and David did, and the mini split works flawlessly.I will be using Bob Jenson again for the service in my home AC.
Daniel Luker
1714424179
Great company and been with them for several years. I called them today on short notice and they sent out a technician within an hour or so. Cyrus the technician was awesome. He serviced the unit and performed his inspection quickly and had the ac running great. I couldn't ask for better service. Thank you all!!
Lisa Molitor
1714242110
I have the maintenance plan with them. Service is great and everyone I’ve spoken with is so nice. Pouria was on time and professional. Thanks
Diane Woodward
1714074058
Very happy with my annual A/C maintenance service call. Conor and Pouria did a great job and were very professional and friendly.
Mary Young
1714010425
This review is for Pouria who also did a service today. He is always polite, made sure I didn’t have further questions. He too is an excellent technician!
Janet Frazer
1713986530
We have bought AC and are purchasing a heat pump fromBob Jensen. Christian is an excellent service technician who inspected our system and recommended a replacement. We appreciate his attention to detail and his thorouness as well as his professionalism. Thank You!
John Lawrence
1713808356
Cyrus did a great job servicing the heat pump at my rental in El Cajon. He was very professional, explained everything thoroughly and was very polite to my tenant and me. Kudos!
Margot Golding
1713802052
Pouria Ziari arrived on time and was knowledgeable and efficient at servicing my air conditioning. He was also courteous and personable.
Kenneth DeLaBarre
1713636175
Pouria our tech was on time, friendly, professional, and took his time to explain his process. Appreciate the high level of service and respect he brought to our home. We received honest fair assessment about our 20 year old system and quality preventative maintenance. Will definitely continue using Bob Jenson’s AC service.
Adrian Renteria
1713572024
Javier Zambada and David Brito, Helped setup my AC and heater. Made the process so easy and understandable. Thank You Guys So Much.
Kathy Meagher
1713570657
Javier Zambada was very professional knowledgeable and helpful. He was the first to spot a problem with my old Furnance and helped me chose a new one. He also solved the problem with my water heater. Great guy.
Sjohnna Knack
1713549473
Pouria is an excellent technician, at Bob Jenson, he was prompt, courteous, and very knowledgeable. I was really impressed how much he loves his job and wants to grow within his field. He went out of his way to help me move some items, super kind. Thanks Pouria!
Kim Belk
1713480253
We have been a long time Bob Jensen customers. Today we had our system serviced by Pouria. He was great. Professional and very thorough. We are happy that the service is still terrific with the new ownership.
Andrew Firtel
1713390816
Pouria was great. He was prompt, professional, and reviewed our service options thoroughly.
Joe denys
1713383081
We had a problem with our AC/Heater. Mike, Pouria, Antonio, Brian and Brandon came. They troubleshoot and made a recommendation. They removed the old unit and installed a new one. They answered our concerns. The installation went well. They were very professional.
Gregory Halsey
1713374942
Excellent customer service and workmanship. We have used Bob Jensen for years and have been happy with their services. Most recently their technician, Pouria, evaluated our AC and heating system to ensure its safety and maximize its performance and efficiency. Highly recommend!
Bonnie Pequignot
1713285501
Javier Zambada was an excellent technician. He explained what services he was providing and informed us about the status of our system.
Mary Jo Grubbs
1712853817
The team of Javier and Abraham did an excellent major installation and cleanup job at our house yesterday. They were professional, knowledgeable and personable! Thanks for your many years of service at our home.
brett
1712608843
This morning Bob Jenson's crew arrived to install a new furnace in our attic. The crew Jorge Curiel, Abrahan Brito and Brandon Millburn arrived a few minutes ahead of schedule and started right to work. The job was finished and the area was cleaned up. they were very professional, polite and all in all a good crew that I would be happy to have do any work we need in the future.
I I
1712598405
Update on 04/08/24Received a welcome and surprise visit from Marco and Pourvia who were taking care of other matters in the building. They asked if I wanted my maintenance done today and I accepted. I am blown away by their proactive approach in going above and beyond for me! Thank you!!I have been a customer with Bob Jenson for nearly 3 years.I always feel secure and safe in the hands of Marcella when I call in. She always makes sure my questions are answered and appointments are booked asap. I've appreciated her assistance over these past 3 years.Sammy and Marcos are consistently wonderful and patient when they come by to do maintenance or check on issues.Thank you so much for the awesome service. I highly recommend Bob Jenson to anyone interested in mini splits or hvac systems.
Carolyn Frost
1712351272
Thank you to Pouria from Bob Jenson for his excellent work on our heating system. Pouria was efficient, professional, knowledgeable and extremely pleasant. Highly recommend.
Chel S
1712262016
Every time a Bob Jenson rep comes out to do my HVAC maintenance they do a wonderful job, they are polite, speedy, and make sure the system is running smoothly. They don't overlook anything.Pouria came out most recently for regular maintenance and was very kind and professional, he was respectful of my space and my pets. He was quick to point out a potential issue, explain what could go wrong, and made sure to let me know it would be addressed quickly so that the system wouldn't have any issues. He made sure to clean up dust and smudging from changing the filter and didn't leave any mess behind.I'm always so impressed with the service reps from Bob Jenson and this was no exception. Thank you Pouria!
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