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24/7 EMERGENCY SERVICE AVAILABLE (619) 202-5726

Reviews


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    Serving San Diego for 45 Years

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    Locally-Owned

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    Award-Winning Service

Bob Jenson Air Conditioning and Heating
Excellent
4.9
Based on 766 reviews
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Pourina was very professional and respectful of our time. Been using Bob since 2017 never had a problem with them
Response from the owner: We appreciate your feedback. Thank you for the review!
Pouria did a wonderful job! Very professional, left the area clean and explained everything they were doing. So glad Bob Jenson is there for us. Thank you!!!!
Great service from our service tech Pourvia. He explained things well, is professional and went out of his way with the circumstances for where our air conditioning unit is. Highly recommend. Thank you!!
Response from the owner: Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Pouria is the BEST!!! He came out to service our 20+ year old unit and brought to our attention some serious issues. He explained everything to us in great detail. If you need your unit serviced, ask for him. He is both professional and courteous and a great representative of Bob Jensen.
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Excellent service by the. serviceman, he was very friendly and informative. Javier Alzate Zambada was very professional and informative. Great customer service.Great job. Thank you
Abrahan Brito and Jorge Curiel did a great job installing our new AC system and new ductwork. They worked diligently in a challenging space to get the job done efficiently. Thanks also to Tom who evaluated our needs and worked out a great deal for us.
Response from the owner: We appreciate your feedback. Thank you for the review!
First I want to thank Cyrus and Connor for their attention to detail while servicing my Mini splits and giving suggestions to keep the system running at peak performance. I also had Bob Jensen come to my mothers home as her AC was not working. As it turned out the system needed replacing and Connor and Cyrus again helped me by not just giving me a quote but giving me options for systems. They presented four different heat/AC systems with prices from top of line to very basic, answering my questions for each. A very positive experience.I was very concerned with the timing of installation as we had hot weather in the forecast. Much to my surprise Javier and Greg the installers were able to come the next day. The install took the better part of the day and by afternoon we had AC for my 93 year old Mom. Javier and Greg worked hard to complete the project and get my Mom's home comfortable. Javier answered all questions in detail and at the end of the day they cleaned up.I am very pleased with Cyrus, Connor, Javier and Greg for their excellent work. A very professional company. Thank you
Response from the owner: Susan, thank you for taking the time to share your experience with us! We appreciate your business.
Pouria was a gentleman, professional, thorough and pleasant
Response from the owner: Thanks for the positive review Kati!
Pouria came to fix our AC unitHe did a very good job
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Pouria did a great job for my A/C maintenance. He arrived on-time, was polite, and worked efficiently on the A/C system.
Response from the owner: Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Always have a great experience with Bob Jenson. Recently, we had our maintenance and Pouria Ziari was our technician. He was very courteous, and nice. He checked, and explained everything he did in great detail. Highly recommend.
Response from the owner: Thank you for the review! We appreciate your feedback Deanna.
We had Javier Zambada and David Brito out to service our air conditioner and are very pleased with their attention to detail on our entire system. They inspected our air ducts and explained how they functioned. We highly recommend this company.
Response from the owner: Thank you for the review! We appreciate your feedback Janet.
Tom came out next day to repair our A/C unit. He was fast, friendly, extremely knowledgeable and he took the time to clearly explain what the problem was and how he fixed it. The price was less than I anticipated. The office staff was very friendly and I would highly recommend Tom as a technician and Bob Jensen Air Conditioning and Heating.
Response from the owner: We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Salesman: Mike DaLuzInstallation Team: Javier Zambada, Luis Garcia, David BritoOffice Contact: Michelle JenkinsProject: 3 Ton Lennox A/C condenser install; reroute drain line and copper refrigerant line****No slackers on this crew! Each of the above-named individuals provided exceptional service - as promised. They showed professionalism and courtesy throughout the whole install.Mike patiently and satisfactorily answered ALL of my many questions about various aspects of the purchase process and the items being purchased; he responded to my calls and texts in a very timely fashion - a rare thing to find these days! Javier kept his team moving while providing good attention to detail, maintained tidiness in both setting up and tearing down, and showed respect for my home and its fixtures. They arrived on time and clearly explained the goals to be achieved each day. Michelle rounded out this great team effort by providing superb follow-up with regard to ensuring that the final pieces of the install (certification and permitting) were completed in a very timely fashion, and by tidying up all the "loose ends" (another rarity these days!). She ALSO was the person who answered my initial inquiry and then correctly relayed my info to Mike for him to contact me.I haven't had to really run the unit very much thus far, but I expect it to perform as advertised and feel confident that I will receive the continued excellent service that I have come to expect from Bob Jenson A/C should any problems or concerns arise!My husband found this company
Response from the owner: We are so glad to hear it! Thank you for your review!
I had the greatest team: Tom, Antonio, and Ivan, who evaluated and replaced my 27 year old A/C unit. It was a long, hard installation because of limited access to the attic space for replacing the cooling unit, but Antonio and Ivan stuck with it for more than 10 hours to get the job done. I am very grateful for their hard work and positive attitudes throughout the day. I'm excited for the next 27 years of great air conditioning. Thanks guys!! I wanted to add that Tom evaluated my unit on Thursday, found that the compressor was gone. The unit was so old, that replacing the parts weren't possible. The new unit was installed the next day. So happy to have A/C back!
Response from the owner: Thank you for the review! We appreciate your feedback Louise.
Brandon and Abraham were my technicians they did a great job on our insulation duct work they were so helpful in explaining how the cooling system works and how to efficiently run the unit gave us tips on keeping my home cool while using less energy. They were great would highly recommend Lew
Response from the owner: Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Pouria and Greg did a great job!
Response from the owner: Thank you so much for your 5 Star review Whitney!
Pourier and Greg just finished a very thorough check of my A/C system. They were both very polite and friendly, wore shoe booties to keep my carpet clean (always appreciated), and made sure all components of my system were good to go for summer. Great job! I appreciate the attention to detail and knowledge Pourier demonstrated. Thanks Bob Jenson A/C!
Response from the owner: We appreciate you taking the time to leave us a review. Thanks!
UPDATE: BIG Shout Out to CRISTIAN today. As we have renewed or Maintenance Contract for another 5 yrs, we have had the chance to have more of the team of technicians come and do the maintenance. This has been a very good experience as I have found these folks to well trained, efficient and take excellent care of our home, furnishings and equipment.Cristian was the technician who was on the job today. He was clear about what he would, asked good questions about the systems performance, worked quickly, quietly and efficiently to complete the maintenance. Every part is super clean. As he left, he made suggestions about improvements and we are happy. Thx Cristian.ORIGINAL: We found Bob Jenson by referral from a long time neighbor. Bob Jenson's sales team designed a whole house HVAC System for our 1922 Craftsman Bungalow and their technicians installed the "Mini-split" Fujitsu system in 2017. We have continued with Bob Jenson's maintenance program and are very satisfied with the services. We recommend them to our friends.
Response from the owner: Thank you so much, Rick for taking the time to review us!
Bob Jensen did a fabulous job replacing our heater. Javier Z., Pouria Z., & Abraham were quick, clean, personable & explained everything so we didn't feel like idiots. We will call & ask for them if we need anything else. Great service!
Response from the owner: Hi DR & CK!We appreciate the review and are glad we could be of service!
Pouria came promptly to my office to fix the HVAC unit and solve the leak.Thanks to Pouria!!
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Javier and Greg came by yesterday to do the bi-yearly check on my furnace/AC unit. Since it’s almost summer, they focused on the AC. They cleaned the unit for me, inspected everything, changed the filter in the furnace, inspected the ductwork and made recommendations they thought would be helpful. Javier also took time to explain everything they did. They were very respectful and thorough. This is a great team. 🙂
Response from the owner: Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Always great job by their techs. Cristian was very informative with all my questions.
Pouria came out today to service our HVAC system. He was very thorough and professional. Thank you Pouria. And all the dogs loved him as well
Pouria did a great job servicing our system. Very courteous and professional. Highly reccomend!
Response from the owner: We appreciate you taking the time to leave us a review. Thanks!
Pouria came out to service my air conditioning unit today. It was his second visit to my home; the first was an incredibly difficult install done in August 2023. Pouria is beyond polite, considerate, knowledgable and kind, informing me of the process every step of the way. He listens to any concerns and really cares. I signed up for the membership today as a result of his professionalism and sincerity. So glad he is part of the team.Update...a week passed and a problem occurred with the Air Conditioning. Not to worry. I had signed up for the membership and I am soooo glad I did!!! I called at 8:00 am and a technician arrived at 1:00 pm. Wow...This company keeps their word....and they keep in touch every step of the way. It doesn't get better than this. Tom, one of the most experienced technicians ever, figured out the problem right away and it turned out to be electrical, nothing to do with the a/c unit itself. He solved the problem quickly and I was so relieved, especially since this involved my rental. Extremely courteous, efficient, knowledgable, safety minded and smart... can't say enough. Tom is a Ten!!!
Response from the owner: We are so glad to hear it! Thank you for your review!
Pouria was out today for my semi-annual inspection. He did a great job and answered all my questions. Great representative for your company.
Response from the owner: Thanks George, glad we came through for you all along the way!
I had the pleasure of meeting Pouria and Conor. They were polite and thorough. I hope to see them next time.😊
Response from the owner: We appreciate you taking the time to leave us a review. Thanks!
Portia was Very professional, prompt & efficient
Response from the owner: Thank you so much for your 5 Star review Mona!
Antonio, Ivan and Abraham, my team frim Bob Jenson installed my new Heating and Cooling System. They were respectful and conscientious while they worked in my condo. i also observed great teamwork. I could tell my apt. Interior contents were in safe hands while they worked and they cleaned up very well when they finished the job.
Response from the owner: Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Pouria was very personable and professional. Answered all my questions. Will certainly continue with Bob Jenson in the future and would definitely recommend.
Response from the owner: Thank you for the five-star review! We appreciate your business.
Pouria was quick and efficient when he came to check on my HVAC system.
Response from the owner: Thank you for taking the time to share your review with us!
Pouria is very professional and thoughtful in the air conditioning visit, it was my first time with him and highly recommend him!!!
Response from the owner: Hi Rachel! We appreciate the review and are glad we could be of service!
Tom was super knowledgeable and was very good at quickly diagnosing the problem with my AC. He was able to clearly explain not just what went wrong, but also what caused it and what I can expect in the future.There are parts changers who just make guesses and then there are technicians who can diagnose and repair. Tom is definitely the latter! 👏🏻His professionalism and expertise was the reason I joined their maintenance club program in order to extend the life of my AC system.A+ service!2024 UPDATE: We bought a whole new HVAC system and Brandon and Brian were just as awesome as Tom! A bunch of little challenges popped up along the way and they both went above and beyond. Not only did they do a top notch job making sure the system was installed properly, but also made everything look pretty too! A+!!
Response from the owner: Thank you so much, Arash for taking the time to share your experience with us! We appreciate your business and are happy to help in any way we can.
Conor and Pouria arrived on time, performed diagnostics, provided a detailed explanation of everything they were doing, and provided a workable and timely solution. Excellent customer service, friendly and personable. Great job guys!!!
Response from the owner: Hi Bonnie! We appreciate the review and are glad we could be of service!
Pouria came out to service my HVAC unit. He was courteous, and professional throughout the visit and completed the service/inspection in a timely manner.
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Great worker Pouria
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Pouria was an outstanding technicianThorough, polite and respectful, much thanks 👍
Response from the owner: Thank you for taking the time to share your review with us!
Pouria did the maintenance on our air conditioner system, with his great customer service and expert knowledge…and wonderful smile it was a pleasure having him here today!
Response from the owner: We are so glad to hear it! Thank you for your review!
Pouria was very helpful and informative on unit at my new house.
Response from the owner: Thank you for taking the time to share your review with us!
Cristian was nice, courteous, very knowledgeable, did a great job on servicing my unit, and took the time to explain everything to me.I definitely recommend him for future service.
Response from the owner: We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
I'm working this on behalf of my mom, M. C., who had your wonderful team install a new air conditioning system at her house. She was very satisfied with the treatment she received from Antonio, Luis, Jorge, Greg, Connor, and Marcos, and would not hesitate to use your company again in the future. Their kindness, honesty and attention to detail won her over. Thank you!
Response from the owner: Thank you so much for your 5 Star review Alvis!
Cyrus is an excellent technician. Explains things really well. Knowledgable and thorough.Update: Cyrus returned with Bernard for a follow up service due to a problem with one or our ductless ac/heating units. Alot of glass got into the unit from a large shattered window. They meticulously dismantled the unit to clean it and then reassembled it. Thanks for your good work guys!
Response from the owner: Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Bob Jensen installed air conditioning in my house. They did an excellent job. The Crew were terrific. I would definitely recommend for service or installation.Javier Zambada performed a maintenance check on my heating system today. He was courteous, friendly and made a point of informing me of any problems and made great recommendations. I would honestly recommend Bob Jensen H/C for any work. 4/16/2024**Another outstanding job by technicians Brian and Antonio installing a new forced air furnace. They did an outstanding job. They were friendly and professional. Each immediately introduced themselves and finished their installation on a professionally and efficiently.Definitely recommend Bob Jensen Air and Heating.Earlene Hollmichel***I’m back with another excellent review. I needed two minor adjustments to my furnace. Javier and Antonio were efficient and very professional when they made the adjustments. They were very friendly and very courteous. I very much recommend Bob Jensen and his staff.Earlene Hollmichel
Response from the owner: Thank you so much, Earlene for taking the time to share your experience with us!
Christian was here for an hour performing our springtime service call . Very thorough and professional!!!
Response from the owner: We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Pouria was courteous and helpful with my problem
Response from the owner: We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Response from the owner: We appreciate you taking the time to leave us a review. Thanks!
Curtis and Greg came to perform annual maintenance on my really old home ac and furnaces. They were efficient and got the work done quickly even though they took the time to show me what was going on inside the units. It made me remember why we always use Bob Jenson, transparency and honesty. The recommendations they gave were focused on the safety of my home and not the sale. Thank you Curtis and Greg and the team at Bob Jenson!
Response from the owner: Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
These guys wore me out just watching them working on a pretty big heat pump/air handler installation here at my house. Mike, Brandon, David, and Greg did a great job. I appreciate the attention to detail and patience answering all my questions.
Response from the owner: We appreciate your feedback. Thank you for the review!
This is our 2nd time using Bob Jenson Heating and A/C..We used them 30 years ago when we purchased our home and we just used them again updating our system. Out with the old and in with the new. The crew at Bob Jenson A/C is truly the best. They go above and beyond to please the customer and do the job perfectly. From the estimate given by Mike to the team that did the tear down and the install, Antonio, Abraham, Brian and Marcos, they worked together perfectly. Before they leave, they make sure you can operate your new system like a pro. I would recommend Bob Jenson A/C and Heating to anyone who appreciates and expects quality work. In my opinion they are the best!
Response from the owner: We appreciate you taking the time to leave us a review. Thanks!
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Google Rating
4.9
Based on 766 reviews
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