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Scam Alert! – Air duct cleaning company using our name to get customers.

June 25, 2014

We were recently notified by one of our customers that an air duct cleaning company named, “INDOOR AIR QUALITY” called them for solicitation of cleaning their air ducts for only $59 and said that represented “Jenson”. Something didn’t sit right with them about this and thankfully they gave us a call to ask about it! Bait and switch air duct cleaning companies have been around for a while, offering “too good to be true” low pricing. Now it seems they have stooped even further to using known, reputable companies names to try to “get in” with customers, when in fact we would never give out any of our customers info to any third party, ever.

We decided to call the business ourselves and here’s what happened:

We called the number they gave our customer from our office, with our caller ID showing our business name and someone picked up and then hung up. A second call and we were instantly put on hold. Later a third call with our number blocked, and we got to a receptionist who answered, “Indoor Air Quality”, we asked for the salesman Tim who contacted our customer and used our name. She said he was on a break and was unavailable. After lunch we called and got put on hold again without talking to anyone. We called back and the receptionist answered. We asked for “Tim” and he finally got on the phone. We told him that one of our customers said he used our company name when calling on them. He got very rude and angry. We asked him if he was a licensed professional and he promptly hung up. And we have a winner, folks!

It is really sad that there are people like this who are actively trying to scam people and are using reputable companies names to do it.

Here are some complaints about this company:

Yelp Reviews

If you are solicited by this company and they say they represent Bob Jenson or use another reputable company’s name, always call the company they mention first to see if it’s legit!

Here are the facts:

  • We do not ever give out customer info or “refer” them to any third parties.
  • We have nothing to do with a company called “INDOOR AIR QUALITY”.
  • We do not offer any duct cleaning services, in-house or via a third party company

Avoid Being Scammed, Stay Informed!

Ask for their Contractors License number, if they hesitate to give it to you, run!

Check out their business on the local BBB website.

Duct cleaning is rarely needed in residential homes and if it is, stick with a reputable company that’s known in San Diego and has great reviews. Also real duct cleaning is an extensive process that cannot be done for only $59, so avoid unrealistic, low priced, “deals”. They are designed to get into the front door to be able to charge you a lot more for nothing in return.

Learn More:

San Diego Police Dept – Avoid Contractor Scams

Contractor State License Board – What to know before hiring a contractor

Dateline Investigation of Duct Cleaning Scams


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About The Author

Bob Jenson

For over 45 years, Bob Jenson has been providing quality heating and air services to the San Diego community.


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